Thank you for choosing Skytech Consulting, a subsidiary of SKYTECH LLC. This Refund Policy outlines our practices regarding refunds for payments made through our website or offline channels. By making a payment through our platform, you agree to the terms outlined below.
1. Scope of Policy
This Refund Policy applies to all payments made to Skytech Consulting, either online via our website or offline through authorized U.S.-based banking channels. It covers consulting services, digital deliverables, and other business solutions we provide under contractual or project-based engagements.
2. Payment Acceptance
- We accept online payments globally, using third-party payment gateways that support multiple currencies.
- Offline payments (via check, wire transfer, or other manual methods) are accepted only within the United States.
- Payment gateways may impose their own policies, conversion rates, processing charges, and compliance mechanisms, which are outside our control.
Skytech Consulting adheres strictly to all compliance regulations and policies applicable to international and domestic transactions.
3. Refund Eligibility
Refunds are not automatic and will only be processed under the following conditions:
- Duplicate Payment: If a customer makes a payment more than once for the same service.
- Unprocessed Service: If payment is received but the service has not commenced and a formal cancellation request is raised within 5 business days of the transaction.
- Service Error by Skytech Consulting: If the delivery of the service fails due to a fault on our part and we are unable to rectify it within a reasonable timeframe.
⚠️ Refunds will not be granted for:
- Change of mind after service initiation
- Delays caused by client-side inaction, data unavailability, or third-party dependencies
- Situations outside our control (e.g., gateway issues, banking restrictions, etc.)
4. Refund Request Procedure
To request a refund, you must:
- Email us at info@theskytechllc.com within the eligible period.
- Provide your payment receipt or transaction ID, reason for refund, and full contact information.
- Our accounts team will review and respond within 7 business days.
Approved refunds will be credited via the original payment method, unless agreed otherwise in writing.
5. Currency Conversion & Charges
For international payments:
- Refunds are processed in the same currency as the original payment.
- Any currency conversion charges, processing fees, or third-party deductions during both the payment and refund process are non-refundable.
- Skytech Consulting is not liable for exchange rate fluctuations or delays caused by banking institutions or payment gateways.
6. Third-Party Payment Processors
Skytech Consulting utilizes secure and trusted third-party payment gateways (e.g., PayPal, Stripe, Razorpay, etc.) for online transactions. These platforms have their own Terms of Use, Privacy Policies, and Refund Guidelines, which users must comply with while making payments.
We encourage users to review these third-party policies before completing transactions.
7. Disputes & Resolution
If you have a concern regarding a transaction or refund, we encourage you to contact us directly before initiating a chargeback or external dispute. We are committed to resolving matters promptly and professionally.
8. Policy Updates
Skytech Consulting reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. Continued use of our services after such updates implies acceptance of the revised terms.
9. Contact Us
For all refund-related inquiries or concerns, please contact:
Skytech Consulting (SKYTECH LLC)
📧 Email: info@theskytechllc.com
🌐 Website: https://theskytechllc.com
📍 Address: [As per official company records]